Customer Service Inquiry

The ability to respond quickly and effectively to customer requests is a competitive differentiator and a key component of success.

TECSYS provides a consolidated view of all customer information, integrating both front and back office data. Sales staff can quickly respond to customer requests for pricing information with options to tag and create orders or quotes.

• View customer financial data, customer credit notes.
• Create quotes and orders.
• View product purchase history.
• View invoice history.
• View expediting details.
• Quickly provide pricing information with option to tag and create an order or quote.
• View customer sales statistics and A/R aging details.

Returns Authorization

Streamline the process of managing customer and vendor returns with Returns Authorization. Maintain high levels of customer satisfaction through the ability to monitor and track the transaction throughout the returns cycle via the unique returns identification number.

Reduce the cost of handling returns through automated integration to the General Ledger, Sales Order Management, Inventory Management, Receivables, Payables, Purchase Order Processing and Service Work Order.

Generate Customer Returns Authorizations from historical invoices or manually.

• Multiple methods of handling customer returns, including:
• Credit memo
• Product return
• Warranty return
• Repair
• Replacement
• Multiple methods of handling vendor returns, including:
• Debit memo
• Replacement
• Refurbish/own cost
• Repair/vendor cost
• Manage and track serialized products and equipment.
• Monitor and update R/A status from Customer Service Inquiry.