Client Access
Secure Web Sites
Customer Services
Enterprise Supply Chain (ESC) Group clients can request product support, access invoices and call history, search FAQ databases, download documentation, and review product alerts.
Client Care
SMB Group clients can request product support, access statements and account information, and view orders and quotes.
Customer Services
Custom Enhancements
Every business is unique in some way.
So, for those one-of-a-kind functional requirements, we have just what you need. Our Custom Enhancement teams are experts at customizing our software to accommodate even the most one-of-a-kind requests.
We review all requests with your team to ensure that they're a perfect functional and technical fit for your business needs. The process goes like this:
- We submit detailed functional and technical specifications to you for approval.
- Once approved and programmed, we Q.A. test everything.
- Everything is tested, reviewed and approved at the client's site in a secure environment.
- Custom pieces are only implemented once final approval from the client has been given.
- Each custom programming project is documented and kept on file for future upgrades and support purposes.
Customer Support
We have a reputation for going above and beyond the call of duty to make sure our customers have the knowledge and assistance they need at all times.
Whether you're "going live", upgrading, or experiencing technical warehouse issues, our flexible support programs, technical expertise, and innovative self-service tools are available 24/7.
When you're our customer, you're our Customer for Life.