As a TECSYS customer, you can relax knowing we've already pulled together the resources you'll need to support your investment and help you succeed. Our expertise is at your disposal.
Our Customers for Life philosophy means we do what it takes to establish and nurture a long-term relationship with you. We work side-by-side with you before and after you go live, to help you navigate the twists and turns of your new technology investments and make sure they're a success.
Are you replacing your legacy system? Introducing paperless RF warehousing to your business?
That's not the time to be hoping you can pull it off by yourself!
So that's where we come in. Take advantage of our industry insight, business consulting and project management experience to help you keep your implementation on target, on time, and on budget. And help you sleep at night.
(You'll find we're not afraid to get our hands dirty, too.)
We do a complete evaluation of your operations, and make recommendations for everything from warehouse layout and shipping logistics to inventory and purchasing routines. Everything is aimed at streamlining tasks to improve efficiency in every facet of your business:
When implementing new systems and technology, the successes are the ones where there is tight control of all the little details. To make sure your implementation is a success, we provide:
Whether you're starting from scratch or overseeing complex enterprise upgrades, we're with you all the way!
We have flexible support programs, technical expertise, and innovative self-service tools available 24/7 to make sure you have the knowledge and assistance you need at all times, whether you're "going live", upgrading, or experiencing technical supply chain issues.
Customers can request product support, access account information, statements, invoices and call history, view orders and quotes, search FAQ databases, review product alerts, and download documentation.
Go to Customer Care PortalMoving to a new system doesn't have to mean losing your historical data!
We'll pull data from your legacy system and format it to the new specifications. We'll even help you decide what data to convert, and determine if any new fields are needed.
Our Technical Services Team is trained to be the technical backbone of your operation, leaving you free to focus on business. They'll handle everything from helping you forecast your hardware needs to configuring your email:
No matter how large or small your investment, transitioning to a new mission-critical system can seem daunting.
Our knowledgeable and enthusiastic training staff will make you feel right at home in no time! Choose from our tailored training programs that:
Once your staff is trained, we'll work with your management personnel to show them how to make the most effective use of your new system.