Success Stories

When its proprietary software system began impeding Ace Mart's ability to deliver on its in-stock promise, they launched an intensive search for an enterprise solution that would protect this crucial competitive advantage.

Dave Russell, Controller:
"We're confident that TECSYS, with its fully integrated e-commerce front-end and distribution-focused back-end, will enable us to experience order-of-magnitude improvements in inventory accuracy, warehouse efficiency and customer service."

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With only manual processes to manage 130,000 items in stock, 4,000 orders and 3,000 invoices per month, ADOX/OKI needed to streamline their distribution management operation. After implementing TECSYS' solution for industrial distributors, ADOX/OKI has experienced a 20% reduction in inventory, a 10% improvement in fill rate, and a 50% reduction in man-hours for invoicing—a significant cost savings!

John Leclair, President:
"TECSYS' leading-edge features such as the ability to extract and analyze data, to identify customer buying patterns, and promote the sale of substitutes are competitive advantages for industrial distributors."

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(288K)

Assured Logistics, the retail merchandise logistics division of Progistix, needed a transportation management system that offered enterprise-wide visibility of shipments and integration with their SAP order management system, while keeping the total cost of ownership low. TECSYS TMS was up to the task.

Chris Thomson, Director IT, Retail Merchandise Fulfillment:
"We selected TECSYS because of their in-depth knowledge of, and experience in, the transportation industry. The advanced product design and ease of integration with our core SAP application provided us with a solution that no one else could."

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(114K)

Battat Inc. is a leading North American designer and distributor of high-quality children's toys. Battat's clients include stores such as Sears and T.J. Maxx, and suppliers such as Target, BJ's and Costco. Battat rolled out TECSYS software to accommodate its rapid growth, deliver streamlined, real-time, inventory control, and meet customer expectations for electronic fulfillment and just-in-time deliveries.

Joe Battat, President:
"When we receive an order, it has to be filled within three days. This requires a totally integrated order fulfillment system that provides real-time enterprise-wide information. TECSYS delivers this and more, allowing us to make informed decisions to enhance both our growth and customer satisfaction."

From hospital life-saving diagnostic equipment and headache relief to snow tire treads, Bayer ships an average of 25,000 orders a month. It was imperative that Bayer have a smooth-running supply chain. They overhauled their traditional warehouse operations and created a paperless environment—which generated all kinds of other supply chain benefits besides.

Harold Mueller, Director of Logistics:
"This move helped to improve employee morale...As a result, we have been able to enjoy increased productivity and accuracy in the warehouse. From the outset, employees took ownership of their respective jobs. They also supported the warehouse team concept and tried hard to make it work."

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(382K) Reprinted from Materials Management & Distribution magazine

Cardinal Health Specialty Pharmaceutical Services, a wholly-owned subsidiary of Cardinal Health, distributes healthcare products to pharmacy chains, specialty distributors, and wholesalers. Three key factors drove their search for a new enterprise software suite: 1) their old system could not be validated under FDA guidelines; 2) they needed increased reporting flexibility; and 3) the old system was affecting their ability to be competitive.

Gary Davis, Information Systems Manager:
"We know, and can track, every piece of every order. An Enterprise Performance Management tool such as TECSYS' allows us to create, view, analyze and report all activities by client."

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(200K)

Cee Kay's legacy cylinder management system suffered from inefficient purchasing and replenishment, and an inability to provide meaningful business information. With TECSYS, Cee Kay gained critical enterprise visibility and was immediately able to improve inventory and replenishment levels, eliminate costly cylinder audits, and offer complete cradle-to-grave traceability, while keeping full control of their margins.

Ned Lane, President:
"TECSYS rose to the top with real-time functionality, leading technologies and their willingness to fully address cylinder management."

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(510K)

One of the largest Caterpillar dealers, Cleveland Brothers handles approximately 500 orders per day, with 170,000 items in their inventory. They needed to support their management, parts distribution, and services staff with a robust warehouse management system that could provide them with real-time visibility and tracking of parts and orders throughout their supply chain. They selected TECSYS because of its extensive expertise and proven solutions at Caterpillar dealers across North America.

Rick Hoose, General Parts Manager:
"Without TECSYS' WMS, we would have not been able to handle the load. We would have had to add people. The idea is, with TECSYS' WMS we do more with less."

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(374K)

In business since 1882, Dainty Foods mills, bags, packages, and cans numerous rice products under its own brand names, as well as for private-label customers. The company operates in a very competitive commodities environment, where margins are extremely thin and distribution efficiency is of the utmost importance. Proud to be TECSYS' first client, Dainty Foods now uses the company's Web-based enterprise solution.

David Wayland, Secretary-Treasurer and CFO, MRRM Inc.:
"As TECSYS' longest-standing customer, we can certainly testify to the software's ability to evolve with the times. Regardless of the changes in the marketplace, it remains state-of-the-art. We have been able to move forward with it's technology without having to reinvent ourselves or lose any effort. It is a true test of what has proven to be a very valuable investment."

Dismed's complete distribution technology infrastructure is comprised of an ERP system, warehouse management and financial applications, e-commerce, service and business intelligence applications. At the center of it all is TECSYS' warehouse management software for healthcare. Inventory accuracy is now above 99%, and inventory levels and operating costs have dropped. Overall, costly inventory errors have been eliminated, while customer satisfaction has subsequently increased.

Serge Varin, National Vice President:
"It was clear to us that TECSYS was the leading contender for a number of reasons, the primary one being their experience and expertise in healthcare, but more importantly their fit with our culture and philosophy."

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(358K)

Since 1968, Elkay Plastics has been a leader in the development and production of industrial and retail plastic bags. Just-In-Time (JIT) availability and synergistic channels are as crucial to the success and growth of Elkay as the quality of their products. Elkay's implementation of TECSYS' software radically streamlined their inventory and distribution processes.

Gordon Tyler, VP Information Technology and Administration:
"Within three months of implementation, we saw a measurable impact in increased customer service levels and decreased inventories. Now we can operate with a higher level of management potential."

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(116K)

ESAB is the number one welding company in the world, and second in North America, with a product range that includes welding machines, cutting equipment and filler metals. ESAB automated it's warehouse facility to keep pace with revenues that were doubling every five years. They evaluated several vendors before choosing the warehouse management system from TECSYS.

Mike Williams, Operations Manager:
"It was a complete one-stop shopping set up that was implemented, after a lot of groundwork, over a two-week period. We've experienced not only a huge increase in productivity but also in proper tracking of orders and inventory, which our old system wasn't able to do."

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(120K) Reprinted from Materials Management & Distribution magazine

Focus Products Group has been very active acquiring companies with lines of products that complement the housewares and personal care items it delivers to major retailers. While each acquisition boosts the company's bottom line, integrating new operating companies is a logistical and strategic challenge. Focus Products Group relies on TECSYS EliteSeries to bring its new divisions in line.

Eric Lockwood, Vice President of Operations:
"We're committed to partnering with TECSYS. They've shown us commitment in terms of the resources that they have made available to us when we need them. And they are responsive when it comes to the product, too."

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(106K)

Hofland Ltd. is Canada's premier floral wholesaler, recognized across the country as a provider of high-end products and quality service. With new distribution channels emerging and major customers starting to buy directly from growers, Hofland began expanding its product offering to include giftware and home decor. Hofland implemented TECSYS software to support this diversification and grow its customer base, while delivering real-time information.

Glenn Hofland, President:
"A flower shop can no longer afford to be just a flower shop, which means as a supplier we have to provide more than just flowers. TECSYS has helped us incorporate new product lines and penetrate new markets with greater speed and efficiency."

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(133K)

Hospital Logistics Inc. (HLI) was created to manage a Toronto-area hospital supply chain for medical and surgical products, utilizing a unique combination of internal hospital expertise and external supply chain and logistics expertise. HLI sought to establish a complete, cost-effective system that would provide efficient Just-In-Time inventory, ordering, and distribution of medical supplies to member hospitals. With a tight timeline from contract execution to go-live, HLI needed to find an application suite that offered a rapid implementation, was flexible, yet tightly integrated. The vendor had to be distribution-centric with the technology and capability in place to handle mobile devices and the projected rapid growth. After an extensive search process, TECSYS' EliteSeries enterprise applications suite was selected.

Susan Anderson, CIO of HLI and Sr. Vice President of THiiNC Logistics Inc.:
"Together, we sought to establish a complete, cost-effective system that would provide efficient Just-In-Time inventory, order, and distribution of medical and surgical supplies to member hospitals."

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(136K)

Hubbell Canada is one of North America's leading electrical distributors. It is a diversified company with multiple markets and distribution plants, operating in an industry where unrivaled service and customer responsiveness are a key to gaining market share. Hubbell replaced its legacy system with TECSYS software and uses TECSYS' Elite.eCom on its Web site.

Allan Gibbins, President:
"TECSYS has a clear vision and direction. In our opinion, it is well ahead of its competitors in terms of its e-commerce platform. Elite.eCom supports all of our B2B functions, including product catalogs, pricing availability and real-time order status and tracking. The TECSYS team is also dedicated to our business objectives, helping minimize unforeseen problems and respecting our timetable."

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(181K)

With close to US$100 million in annual revenues, King Par Golf (KPG) is one of North America's top five golf suppliers. TECSYS meets KPG's high distribution needs and provides them with crucial real-time inventory capabilities that enable the company to efficiently meet the evolving requirements of major retailers, sporting goods chains and mass merchandisers like Wal-Mart and SAM's Club.

John Biafore, General Manager:
"Our business is all about service and fill rates, such as how much product we can ship and stock for our customers. This means we need to act quickly to optimize a very seasonal window of opportunity. TECSYS allows us to do this by offering the most disciplined platform we have seen for fulfilling orders. It is also readily upgraded and is supported by an intelligent, committed staff."

Kurt S. Adler is a leading importer and exporter of holiday ornaments with headquarters in New York City, 13 permanent showrooms, and a state-of-the-art distribution center in New Jersey. Manual processes were slowing down the company's productivity, and rapid growth had made things unmanageable. Modernization was no longer an option, it was a requirement. They selected TECSYS because of the solution's strong focus on the giftware industry.

Chris Riggi, Director of Information Systems:
"We wanted a package that was very close to our needs; and our needs were specific to the giftware industry."

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(186K)

LifeScience Logistics faced the challenge of providing domestic and global healthcare manufacturers with unique, regulatory-compliant distribution facilities and processes. They chose TECSYS' healthcare SaaS (Software-as-a-Service) model, and the results have been impressive—99.97% inventory accuracy, with the right products delivered at the right price without sacificing quality.

Richard Beeny, Co-founder and Chief Executive Officer:
"Today, we have a reliable IT infrastructure that can be tapped anytime, from anywhere, securely...it is like "googling" into a supply chain network of applications, giving us and our healthcare customers peace of mind and visibility of what is happening, where and when."

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(507K)

Matsushita had one objective for its warehouse management system: eliminate the need to shut down the warehouse one day each month to conduct a physical inventory. With the help of RF data collection equipment and a warehouse management system from TECSYS, Matsushita has met this challenge...and now has one more selling day per month!

William Austin, Logistics Manager:
"Most months we have zero discrepancies. That means everything ships without error—no model mixes, no product mixes, no incorrect amounts, no incorrect colors. We seem to have become a model for businesses that want to improve their warehouse management and inventory control."

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(177K)

Milton CAT, one of the largest Caterpillar® dealers in North America, needed a warehouse system that would run on their existing IBM® iSeries platform, interface to their proprietary ERP and put-to-light systems, and also provide the tools to establish a new customer self-service kiosk. TECSYS' Warehouse Management System for IBM® System i™ was able to meet these needs and the results have been increased visibility on inventory and orders, improved accuracy, reduced waiting times for parts, and a customer self-service kiosk.

Rod Ford, Information Systems Director:
"TECSYS was able to customize their system to fit some of the requirements we had. Most warehousing systems just handle warehousing, not retail. We needed the capability to do both. TECSYS was able to make modifications to their system that they actually added to the core product. They were the only vendor that had the flexibility to do that."

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(400K)

Mobel is rapidly becoming Canada's leading distributor of computer memory. Recently appointed official distributor for Kingston Technology, Mobel recognized that to meet the challenge of becoming the best memory distributor meant that they needed to overhaul their current business processes. To better suit the ever-changing customer demands and support expected of them, they sought the expertise of TECSYS.

Christopher Price, Operations Manager:
"We put our trust in TECSYS because they understood our corporate vision: to provide superior customer support and maintain rapid order fulfillment!"

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(147K)

For North Mississippi Health Services (NMHS), a regional healthcare organization serving 22 counties in two states, supply chain costs were second only to labor costs as it tried to coordinate patient care over such a wide area. With TECSYS, NMHS eliminated several redundant steps in the supply chain, greatly improved inventory management, and was able to redeploy hospital personnel directly into patient care as a result.

Mike Switzer, Corporate Supply Chain Officer:
"We have reduced our cost anywhere from 3% to over 25% on individual items and improved out fill rate to 99.98%. Also, we have significantly reduced our shipping cost."

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(458K)

Rolland Inc. fine papers division, a member of the Cascades group of companies, discovered that a warehouse management system can do far more than optimize storage and inventory functions. They found that the right system, properly implemented, will influence the supply chain in both directions, from improving customer service levels on one side to increasing production efficiencies on the other.

Michel Charbonneau, General Operations Manager:
"We set an objective to become a world-class producer of fine papers (ISO 9002 certified). We would not have achieved this without TECSYS. With their WMS, we're now shipping the right product to the customer on time, and the twice-yearly inventory count is a thing of the past."

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( 67K)

Schenker Canada's business is contract logistics, including the warehousing and distribution of goods on behalf of some of Canada's foremost manufacturers of food, home- and personal-care products. It performs the service at a mammoth 45,000 square-meter distribution centre (DC) just outside Toronto. Schenker had the daunting task of looking for a warehouse management system that would supervise all the complex activities at the DC, and still support a customer-oriented, integrated view of the supply chain.

Eric Dewey, Vice President of Logistics:
"There are many warehouse management systems out there and not all of them work as well as they claim. After looking at many e-fulfillment products, we selected the TECSYS system. In part, we did this as we were able to tour a number of Fortune 1000 companies where it's being used successfully."

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(416K)

Sisters of Mercy, a healthcare integrated delivery network (IDN), formed a for-profit operating division called Resource Optimization and Innovation (ROi) in response to spiraling healthcare costs and fierce regulatory pressure to improve patient safety and quality of care. After experiencing the flexibility and successful results achieved by TECSYS software in Phase One (the pharmacy transformation), TECSYS was also selected to handle Phase Two (the medical/surgical transformation).

Keith Ernst, Vice President of Supply Chain Management:
"Today the Sisters of Mercy Health System has the ability to eliminate virtually all medication errors. All steps are carefully controlled throughout the process, including the management of the request, ordering, filling, repacking and unit dose barcoding through scan verification. This verification process ensures the patient receives the correct medication, as prescribed, at the correct time."

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(622K)