This is an archived post from OrderDynamics, now Tecsys retail division.
Advanced Order Management, What is It Truly?
To state that there are many order management systems (OMS) available in the world, would be an understatement. Yet, not all systems are built equally well. It takes diligence, an intense focus on retailer needs, and a zeal for depth and quality to get it right. Even more interesting is that several vendors make claims about being advanced order management systems, without clear substantiation. Definitely a noteworthy and important point. In fact we at OrderDynamics consider our OMS / DOM (Distributed Order Management) to be the most advanced out-of-the-box system currently available. If you are asking why, or quietly uttering "prove it!" then read on. What truly makes an advance order management system, and why would a retailer need one? By just stating that a system is advanced – should you as a retailer believe it? If OrderDynamics states that our system is the most advanced – don't accept this at face value either. Rather, let’s take a journey to look at various different parts of a system that define advanced technology, and how it can improve your retail operation.
Why is Advanced Order Management Important?
You already know that several technology vendors care about being perceived as offering the most advanced order management system. Most will tell extol that theirs is the most advanced system. Perhaps the pitch is that a system is the core of their unified commerce solution. But beyond needing just the OMS, you need all the parts that particular vendor supplies. Convenient. Or maybe advanced is equivalent to having the most beautiful graphical user interface, with the latest look and feel. Perhaps, instead it is that their system was developed by that same people that brought the world the biggest database, or most awards won by an AI, or some other such pitch. Will you buy that? What’s really important to you as a retailer and system customer? You can do without the noise. The empty marketing, or broken brand promises. What most customers want is a system that is extremely reliable, has massive scalability for the Black Friday, Cyber Monday and other peak order periods, and which provides advance feature that either improve customer satisfaction, drive more traffic (online and in-store), and reduce costs.
Searching for 'Advanced Order Management'
It would be too long to cover in a single blog post, so instead we will create a series of posts investigating various topics concerning what an advanced order management system truly includes. In this series we will review the importance of: Order Consolidation
Dynamic Order Simulator
Shipping Rate Brokering
In-Store Routing Application
Supporting the Call Center
Flexible Events & Communications
NO CODING Required Systems In each a discussion not only about the feature itself, but how it can help you as a retailer. In essence, each section will strive to cover whether the feature and capability is applicable to your specific needs. I hope you will join us for this journey, and provide your feedback. If you would like to highlight a point, argue the relevance, or share a story – please send me an email: info@OrderDynamics.com. We are happy to share your insights, observations, or clarification to help the retail community. Author:Charles Dimov is Director of Marketing at OrderDynamics. Charles has 21+ years experience in Marketing, Sales and Management across various IT and Technology businesses. Previous roles include Chief of Staff, Director Product Marketing, and Director Sales. Charles has held roles in brand name firms like IBM, Ericsson, HP, ADP, and OrderDynamics. Related: =