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Top 5 Reasons to Choose OrderDynamics' Order Management System

This is an archived post from OrderDynamics, now Tecsys retail division.
Top 5 Reasons to Choose OrderDynamics' Order Management System First of all, an order management system is key to omnichannel retail. It is the core system that: Accepts orders regardless of source (order processing) Orchestrates the order for fulfillment Routes products from the best inventory location Provides real-time inventory visibility (for employees and customers) Processes returns Provides management with controls and feedback Step one is to figure out if you have one. If you are a retailer processing $20 million or more in orders, and/or have 20 or more stores... then, you need an order management system (OMS). Whether it is ours or someone else's, do not hesitate! You need an OMS. Step two if you don't have one consider the following reasons for an OrderDynamics system.

5 Reasons for an OrderDynamics Order Management System

1. Best-of-Breed or Unified - Your Choice

Most order management system vendors push their singular unified commerce solutions. Unfortunately, they push their systems, whether or not it is ideal for the retailer. One customer told us how infuriating it was that a Tier 1 vendor sold them an OMS that let them down during Black Friday. Their system failed! Yet, the sales rep continued to pitch them to replace their ERP, WMS, and other existing systems. THEN, after all those upgrades, then the system would work properly. Fortunately, the retailer did NOT trust them enough to invest several more million dollars into a growing disaster. Retailers need choices. Maybe you want a fully unified commerce / unified supply chain solution. If that is so, then you want a full system, like the one offered by Tecsys and OrderDynamics. It provides and unifies: Warehouse management Full inventory management Order management system Demand planning Transportation management (shipping rate brokering...) Enterprise resource planning (ERP) Ties seamlessly with the front-end ecosystems (ECP, POS, in-store RFID...) BUT, not all retailers need or want to replace their entire existing infrastructure. That's where a modular, best-of-breed approach works well. Unlike most of the competitors, the OrderDynamics order management system seamlessly interconnects with other technologies. It integrates and unifies your existing business operations and technologies. In fact, the OMS connects to the entire retail technology stack that relates to products and orders. In this sense, the order management system can breath new life into your existing infrastructure.

2. Seriously Advanced Tech - Lets Retail Fly

Two things every retailer needs to be wary of are the light order management systems, and the old tech sold as new. There is no mid to enterprise level retailers who should put up with light OMS technology. Yet, there are plenty of systems that are rated as Tier IV. These are custom-coded solutions or just light solutions that won't deliver during the intense shopping periods (Black Friday, CyberMonday, Christmas Season...). If you only have 1 - 5 locations, it's not a problem. If you have 20-100 or more... then Tier IV definitely will NOT work. Analysts Views and Advanced Features Look for tech leaders recognized by Gartner, IDC, IHL, RSR and EIQ reputable analysts. These analysts cover the retail technology and order management system markets and are thorough in their research. Every vendor will tell you that their retail tech is the latest and greatest. Be wary of what they tell you, and look for proof, instead. In this respect, the old Russian saying holds well, "trust but verify." Look for advanced OMS features like: Order consolidations (for ship-from-store efficiency) Pick, pack and verify (for ship-from-store effectiveness) Preorders / Advanced orders capabilities Shipping rate brokering Fraud deterrence Inventory segmentation and virtualization Real-time inventory visibility (including safety stock and incoming goods) Advanced analytics Order simulator or demand planning integrations Split payments International: multi-lingual, cross border orders, multi-currency, double-byte characters Scalability (should be beyond 1 million single line order per hour for Black Friday) Returns management (in-store and real-time inventory updating) Also, read the handy guide: "Will the REAL OMS Please Stand Up!"

3. For System Admins NOT Coders

OrderDynamics has put tremendous effort into developing a NO CODING system. After the system is integrated with your other retail technologies, no coding is needed. The idea is that all order management systems should be fully configurable by the systems administrators. No retailer should EVER need a specialized coder to update their system. This includes enabling new features. If a new feature becomes available - it should be useable IMMEDIATELY. That's what an OrderDynamics order management system delivers. This is part of the idea of buying out-of-the-box technology, that is ready to go. Good cloud-based order management software doesn't need a platform deployment, followed by coding for the OMS application. It uses industry best practices. The system is ready to be used, with standard procedures and workflows. Don't be fooled on this element, either. Vendors selling platforms (that you have to custom code) tell customers that they have an out-of-the-box solution. But, buyer beware! On that topic, Sahal Laher, Chief Digital Officer and CIO at Destination XL Group (DXL), recently stressed a point. He said, "We could buy SAP, for example, but no one uses vanilla SAP out of the box – everyone configures and customizes it." Laher continues, "instead, we are avoiding costly, time-consuming customization... using a no-code system."

4. Multi-tenant but NOT on AWS

Today, Software as a Service (SaaS - cloud-based) systems are the defacto industry standard. Ask vendors about whether their technology is native SaaS or ported. Truly, retailers need to look for multi-tenant SaaS solutions. An order management system needs to be continually updated, and up to date. Multi-tenant systems follow this philosophy, as all clients are on the same - latest version. Naturally, the vendor should also adhere to multiple updates, on a continual cycle. Ideally, you should look for at least six annual releases. Tightly associated with this is to also inquire about the cloud your system is on. As a retailer, you don't want to fund your competitors. Shockingly, after researching many competitive systems, we found that 65% of all competitive cloud-based order management systems are based on the AWS network. OrderDynamics order management technology is run on the world-wide Microsoft Azure cloud. Microsoft has a commitment to support retailers, not compete with them. The trouble with AWS is that this highly profitable business funds Amazon's much less profitable retail business. Therefore, hosting your system and data on AWS is like buying ammunition for your biggest competitor. Don't do it! Work with a vendor that supports you!

5. Order Management System Designed for Retail

Finally, ask vendors about their roadmap. After politely listening to their pitch (often their favorite discussion), ask about how much of the roadmap is customer-centric. In other words, has the vendor used customer input to develop their technology? OrderDynamics does exactly this. In fact, over half of the roadmap is intentionally customer-centric solutions. This way, every client on the system benefits from the best practices of a group of retailers. Ask how long it would take for a feature request (FR) to be delivered? Many vendors in the order management system space will either laugh or try to avoid the question. In many cases, you are probably just going to be too small for them to take your FR seriously. Look for the vendor that will take you seriously.

Order Management System - Mission Critical

Today's retail is a complex landscape. Customers want you to be flexible. They want to be instantly recognized across the multi-channel network. A growing trend is to order online and pick up in-store. Shoppers want to save time. They expect great customer service and want their order status sent out to their favourite communication medium. Face it, we are now in an omnichannel retail world. And, to work with all the new sales channels, while juggling fulfillment options requires an OMS. The order management system you choose isn't just managing orders, anymore. It goes beyond order and inventory. Today's systems must be advanced tools to help you manage customers, and make the buying journey seamless. Ultimately, you need a powerful and advanced system. OrderDynamics delivers these systems to help make omnichannel retailing a reality. Contact us for any questions, or to discuss how we can help.   Author:  Charles Dimov is VP of Marketing at OrderDynamics. Charles has 23 years experience in Marketing, Sales and Management across various IT and Technology businesses. Previous roles include Chief of Staff, Director Product Marketing, and Director Sales. Charles has held roles in brand name firms like IBM, Ericsson, HP, ADP, and OrderDynamics.
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