distribution

Retail Order Management

Posts, Retail Order Management

Retail Transportation Excellence Masters All the Miles – First, Middle, Last

Your retail transportation success is going to depend on how well you were able to eliminate the silos at every mile in your supply chain.

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Posts, Retail Order Management, Supply Chain

Get Your Retail Fulfillment Channels Integrated

As we approach 2021, you’ll see more retailers not only embracing omnichannel retailing, but also rethinking the entire physical-digital customer experience. It’s the result of the dramatic shift in retail fulfillment when stores closed in March 2020. Suddenly, it wasn’t enough to just provide powerful digital experiences online and from any device. Successful retailers were…

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Posts, Retail Order Management, Supply Chain

How to Prepare for the Future of Retail Logistics

Now is the time to prepare because the future of retail logistics is already here and it’s digital. In order to be successful in a digital world, you need to ensure your IT infrastructure is set up correctly to help you optimize business performance and improve service to your customers.

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Posts, Retail Order Management, Supply Chain

Are Storefront Retail Closures a Foregone Conclusion? Not Necessarily.

Traditional retail brick-and-mortar wasn’t exactly flourishing before the pandemic hit. In 2019, 9,300 stores shut down, including household brands like Forever 21, Walgreens, Payless and Gap. Those closures represented a 60% increase over the year before. Then COVID-19 threw a wrench into things. As 2020 continues to stress-test the economy, the list of retail chain…

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Posts, Retail Order Management, Supply Chain

4 Ways to Prepare Your Retail Supply Chain for an Unpredictable Holiday Season

Retailers must deploy creative tactics to remain competitive, build customer loyalty and get a piece of the holiday pie. We’re sharing some strategies to help prepare your retail business for an unpredictable season.

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Posts, Retail Order Management, Supply Chain

Optimize Your Retail Space to Fuel Your Order Fulfillment Strategy Engine

Times are tough for brick-and-mortar retailers. Foot traffic is down and, in some cases, non-existent. But this only means that now is the time to innovate.

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Posts, Retail Order Management

Post-Pandemic Retail: Lessons from SARS and the Success of Alibaba

The very best will understand the intricacies and demands of omnichannel and the unique requirements of online consumers who, in the years since SARS, have become uncompromising in their expectation of a unified buying journey.

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Posts, Retail Order Management

The Rise and Staying Power of Curbside Pickup

With physical retail shopping on ice and comfort levels with in-store browsing likely to take some time to thaw, stores are jury-rigging alternative fulfillment channels that leverage their physical locations and personnel to offer social distant-friendly and contactless in-store and curbside pickup.

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Posts, Retail Order Management

The Eight Benefits of Curbside Pickup

Retailers will shutter if they do not take proactive steps to open new revenue streams. This is not meant to be alarmist; it is the stark reality that COVID-19 has placed on traditional retailers that have trailed omnichannel frontrunners who are better equipped to weather the closure of retail stores. With physical retail shopping on…

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Posts, Retail Order Management

Retail Doesn’t Die When Stores Shut Down

Against the backdrop of COVID-19, retailers are scrambling to rewrite their playbooks and overcome challenges they had never imagined. Without foot traffic in the store, traditional retailers are looking for ways to modernize by giving shoppers new ways to buy their products.

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Posts, Retail Order Management

Three Tips for Enhancing the In-Store Experience

Despite an increasing number of brick-and-mortar stores closing and e-commerce growing at an exponential rate, physical stores are evolving rather than dying. The focus is more on quality over quantity by refining the customer experience within flagship stores. Brands are transforming their stores from being strictly point of sale to a hub for experience and point of service.

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Posts, Retail Order Management

The Rise Of Omnichannel: Critical Benchmarks For ‘Click-And-Collect’ Success

Consumer demand for a multichannel shopping experience continues to mount. The ability to leverage physical stores through BOPIS (buy online, pick up in-store) can be a crucial advantage in this regard. Business owners are rushing to adapt to evolving consumer expectations, and BOPIS is one of the primary channels that modern consumers expect, leaving retailers to carve out best practices.

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Posts, Retail Order Management

Quiz! Do You Have the Right Distributed Order Management Solution?

Many retailers, 3PLs and distributors are still not entirely clear on what qualifies as a distributed order management system (DOM). Additionally, there is confusion about how or why to use them. Distributed order management is the key part of making a customer’s shopping journey seamless, easy and natural. Selecting the right DOM solution is going…

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Posts, Retail Order Management

What Exactly is Retail Order Consolidation?

Retail Order Consolidation is the ability to bring together all the merchandise of an online order with multiple products into one single shippable package. Bringing the complete multi-product order into one single package to be shipped means saving on packaging, delivery, and is what most customers expect when placing an order. What? ... How difficult…

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Posts, Retail Order Management

What Exactly Is A Split Payment in Retail?

Omnichannel retail evolves almost on a daily basis. But it has to because customers are more and more demanding. For a long time, omnichannel retail meant to buy from anywhere, and fulfill from anywhere. But has another component now been added? Should 'pay in any way' be added to our definition? What are Split Payments?…

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Posts, Retail Order Management

Omnichannel Retail ROI – Does it Exist?

Omnichannel Retail ROI has been a highly elusive topic. Sure omnichannel retail is critical to a retailer’s competitive edge. We have all espoused this enough to know that it must be true... right? It might be a competitive edge, but does it pay? It is important to your brand, and to cater to your customer’s…

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Posts, Retail Order Management

Retail Returns Best Practices

There is no doubt about it. To most retailers ‘returns’ is like any number of four letter words in the foul language category. However, there are a number of retail returns best practices that retailers can use to make the process smoother, and to even put a silver lining on it. After all, following a…

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Posts, Retail Order Management

E-Commerce and Physical Stores: How Do They Stack Up?

Can one retail channel truly exist without the other in today’s omnichannel world? With traditional e-commerce giants like Amazon making the move to open brick-and-mortar locations, the trend towards an omnichannel retail experience is undeniable. Both digital and physical stores continue to play important, if not always equal, roles in the shopping journey of modern…

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Posts, Retail Order Management

Omnichannel Order Management: What Exactly is it?

Editor’s Note: This post was originally published in July 2016 and has been updated for freshness, accuracy, and comprehensiveness. Omnichannel Order Management – what is it in the context of ‘The Age of the Customer’? Even though we are in ‘The Age of the Customer’ we still see and hear of retailers not providing the…

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Posts, Retail Order Management

11 Reasons for In-Store Pick Up

In-Store Pick Up is the core service of omnichannel retail. It is the main reason businesses buy retail order management systems. What follows are the top 11 reasons why your operation needs pick up in-store, too. Whether you call it click and collect, grab & go, or buy online pick up in-store (BOPIS) – this…

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Posts, Retail Order Management

What Exactly is Dynamic Inventory Visibility?

Dynamic inventory visibility is a view of stock levels that can change contingent on certain criteria. These criteria can range from geographic boundaries to promotional timings, among others. In the case of geography, users can configure specific regions or groups. Then they can apply specific stock thresholds to those virtual groupings. Dynamic Inventory Visibility in…

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Posts, Retail Order Management

Should You Use A Retail Ship-from-Store Strategy To Fulfill Online Orders?

Should online orders be fulfilled using a retail ship-from-store strategy or rather from fulfillment centers? That’s a very serious question facing retailers driving omnichannel today. There are good reasons for both fulfillment methods. Yet one better leverages a retailers’ full resource base. It’s NOT – “All or Nothing!” Too many people take extreme positions on…

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Posts, Retail Order Management

6 Retail Click and Collect Services Customers Demand

Shoppers can be fickle about the retail click and collect services they want. Of course, it all started with the desire and ease of researching and buying online. Starting with a multi-channel approach meant putting up an online ecommerce site. It supplemented your bricks and mortar presence. However, that was not good enough. All brand…

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Posts, Retail Order Management

Omnichannel Retail vs eCommerce Pureplay

Bain & Company published a powerful newsletter articulating “The Power of Omnichannel Stores.” The research did an excellent job of highlighting the changes gripping the modern retail world. It highlights the importance of omnichannel retail, the growth of eCommerce, and compares the irony of the cross-pollination of these two trends. Ultimately the Bain & Company research,…

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Posts, Retail Order Management

Retail Order Routing – What Exactly is it?

Editor’s Note: This post was originally published in August 2016 and has been updated for freshness, accuracy, and comprehensiveness.  Retail Order Routing is the efficient allocation and fulfillment of customers orders based on a set of predefined business rules. Basically, it means getting a customer order, finding the item in a retailers inventory and getting…

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Posts, Retail Order Management

BOPIS & Ship-To-Store – NOT the Same!

BOPIS and Ship-To-Store are easy to confuse. Kind of... Ship-to-store is what it says. It is about taking an order (often an online order) and shipping items to the store to fulfill. Then the customer can have it shipped to their home. Alternatively, they can have it held at the store for them to pick…

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Posts, Retail Order Management

What Exactly is Omnichannel Fulfillment?

Omnichannel has become more than just a buzzword in retail. Omnichannel retail is gaining momentum. So, what exactly does it mean? What specifically is omnichannel fulfillment, in the retail environment? More importantly, does it matter? What is Omnichannel Fulfillment? Order fulfillment happens after a customer makes a purchase. In short, it takes the customer orders…

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