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The Rise Of Omnichannel: Critical Benchmarks For ‘Click-And-Collect’ Success

Consumer demand for a multichannel shopping experience continues to mount. The ability to leverage physical stores through BOPIS (buy online, pick up in-store) can be a crucial advantage in this regard. Business owners are rushing to adapt to evolving consumer expectations, and BOPIS is one of the primary channels that modern consumers expect, leaving retailers to carve out best practices.

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Posts, Retail Order Management

Quiz! Do You Have the Right Distributed Order Management Solution?

Many retailers, 3PLs and distributors are still not entirely clear on what qualifies as a distributed order management system (DOM). Additionally, there is confusion about how or why to use them. Distributed order management is the key part of making a customer’s shopping journey seamless, easy and natural. Selecting the right DOM solution is going…

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Posts, Retail Order Management

What Exactly is Retail Order Consolidation?

Retail Order Consolidation is the ability to bring together all the merchandise of an online order with multiple products into one single shippable package. Bringing the complete multi-product order into one single package to be shipped means saving on packaging, delivery, and is what most customers expect when placing an order. What? ... How difficult…

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Posts, Retail Order Management

What Exactly Is A Split Payment in Retail?

Omnichannel retail evolves almost on a daily basis. But it has to because customers are more and more demanding. For a long time, omnichannel retail meant to buy from anywhere, and fulfill from anywhere. But has another component now been added? Should 'pay in any way' be added to our definition? What are Split Payments?…

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Posts, Retail Order Management

Omnichannel Retail ROI – Does it Exist?

Omnichannel Retail ROI has been a highly elusive topic. Sure omnichannel retail is critical to a retailer’s competitive edge. We have all espoused this enough to know that it must be true... right? It might be a competitive edge, but does it pay? It is important to your brand, and to cater to your customer’s…

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Posts, Retail Order Management

Retail Returns Best Practices

There is no doubt about it. To most retailers ‘returns’ is like any number of four letter words in the foul language category. However, there are a number of retail returns best practices that retailers can use to make the process smoother, and to even put a silver lining on it. After all, following a…

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