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Posts, Retail Order Management

Post-Pandemic Retail: Lessons from SARS and the Success of Alibaba

The very best will understand the intricacies and demands of omnichannel and the unique requirements of online consumers who, in the years since SARS, have become uncompromising in their expectation of a unified buying journey.

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Posts, Retail Order Management

The Eight Benefits of Curbside Pickup

Retailers will shutter if they do not take proactive steps to open new revenue streams. This is not meant to be alarmist; it is the stark reality that COVID-19 has placed on traditional retailers that have trailed omnichannel frontrunners who are better equipped to weather the closure of retail stores. With physical retail shopping on…

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Posts, Retail Order Management

Three Tips for Enhancing the In-Store Experience

Despite an increasing number of brick-and-mortar stores closing and e-commerce growing at an exponential rate, physical stores are evolving rather than dying. The focus is more on quality over quantity by refining the customer experience within flagship stores. Brands are transforming their stores from being strictly point of sale to a hub for experience and point of service.

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Posts, Retail Order Management

The Rise Of Omnichannel: Critical Benchmarks For ‘Click-And-Collect’ Success

Consumer demand for a multichannel shopping experience continues to mount. The ability to leverage physical stores through BOPIS (buy online, pick up in-store) can be a crucial advantage in this regard. Business owners are rushing to adapt to evolving consumer expectations, and BOPIS is one of the primary channels that modern consumers expect, leaving retailers to carve out best practices.

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Posts, Retail Order Management

Quiz! Do You Have the Right Distributed Order Management Solution?

Many retailers, 3PLs and distributors are still not entirely clear on what qualifies as a distributed order management system (DOM). Additionally, there is confusion about how or why to use them. Distributed order management is the key part of making a customer’s shopping journey seamless, easy and natural. Selecting the right DOM solution is going…

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