Are You Becoming a Courier?
Many regional distribution centers (DCs) are being driven to try and take on the task of customer delivery themselves because of higher-than-ever customer service expectations and the increasing cost of using commercial carriers. What about you?
- Are you being forced to deliver orders within the local area of your distribution center?
- Are you concerned that you're giving your top customers poor courier service because you lack the tools the big commercial carriers have?
- Are you able to tell when a delivery will be a problem before it becomes a customer disaster?
If you answered "Yes" to any of those questions, you are probably a distributor becoming a courier.