Customer: Milton CAT
Industry: Heavy Equipment, Service Parts
Location: Massachusetts, United States
Scope: Parts distribution operations, moving to a new automated distribution center with customer self-service kiosk pickup
Tecsys solutions: Warehouse Management System (WMS), built on Tecsys Elite™
Integration: integrated with existing ERP, conveyor and put-to-light systems
When Every Hour of Downtime Counts
When a $500,000 machine sits idle waiting for a part, every hour costs the customer money, so speed is Milton CAT’s most important service promise. As one of North America’s largest Caterpillar® dealers, Milton CAT built a new distribution center around Tecsys’ Elite™ WMS to deliver on that promise.
The result: fewer errors through full scanning, automatic priority for waiting customers and a self-service kiosk that gets customers back to work faster.