The challenge
Werner’s customer base is 30% contractors, 30% industrial and 20% maintenance and repair operations (MRO). Having a warehouse operation that delivers value-added services and an order fulfillment cycle of less than 24 hours in a fiercely competitive landscape is a major challenge.
As a wholesale electrical distributor, we are focused on the customer. We try to add value to products delivered to small customers or large customers. In our industry, competitors, most of the times, are selling the same products or comparable ones, so there is no competitive advantages with just selling products. What we really strive in our operation is to extend unique services that will put us ahead of our competitors.
— Kyle Arndt, Value-Add Engineer at Werner
