Order fulfillment accuracy
Reduction in overall order lead time within the first month
Order-to-fulfillment cycle as low as 15 min
Customer: Browns Shoes
Industry: Retail
Location: Quebec, Canada
Scope: Omnichannel order fulfillment across 65+ stores, e-commerce and a robotic distribution center, using real-time inventory visibility and hub-and-spoke order consolidation
Tecsys solutions: Tecsys Order Management System (OMS), formerly OrderDynamics®, integrated with six retail systems into a single unified commerce solution
How Browns Shoes cut order lead time by 13% with order consolidation
Since the 1940s, Browns Shoes has offered a selection of women’s, men’s and children’s footwear from top international designers. In 2015, it opened a 75,000-square-foot distribution center where 63 robots fulfill store and online orders.
Its broad assortment is a big part of its appeal, but no single store can hold all of it. To give every customer fast access to any product, Browns needed accurate, continually updated inventory information and the ability to fulfill from any location immediately.
