Keeping your supply chain as sharp as can be is a continuous journey; one based on fundamental principles.
It’s about access to a wide range of proven expertise while designing out risk and returning positive measurable results at the lowest possible cost, delivering business performance you can count on all along the way.
Our customers are the bedrock of our company, so we take our customer service beyond traditional implementation and support and actively engage with them to help improve their operations and strengthen their businesses.
Every single service we offer you is focused on leveraging your Tecsys software investment. You can feel confident that the most knowledgeable, experienced people are going to be there with you to make sure you get the most out of your investment.
So, when the decisions have all been made and the software has been bought, our services team makes sure you, and the advanced technologies you use, are set in motion with a winning strategy.
Our Winning Strategy
To be successful, the best technologies in the world, like the best athletes, need a team around them and a tested strategy in order to execute. Whatever demands are facing your supply chain, we’ve seen them before, and our Services team is ready to guide and support you throughout your supply chain journey. The job of the Services team is to make sure you get the maximum value out of your Tecsys software investment. Here’s how we’ll make sure you succeed:
Minimize Risk
Leverage our supply chain experts with winning track records who are focused on your goals. With decades of experience on every project, success is not a stroke of luck, but a practiced and repeatable result.
- On time and on budget
- Structured, repeatable processes
- Real experience, dedicated experts
Maximize Potential
Get up and running quickly with solutions personalized to your business, your team, and even individuals. We’ll help you find your competitive supply chain edge, and use it to keep your operations running at peak levels.
- Readiness and adoption support
- Personalized to your operations
- Supply chain and business benefits
Maintain Success
We don’t “set it and forget it”! We engage you in a lifelong dialog, with access to a goldmine of online tools, customer care and onsite support that will help you map out and sustain your successful supply chain journey.
- Customer success dialog
- On-going partnership
- “Customers for Life” philosophy
Our Core Strengths
The services team leverages Tecsys’ strengths as a supply chain solution provider — expertise, methodology and tools. We are not unique in offering these three value pillars to our customers — our differentiation lies in the unique combinations and permutations that we have made from them to help you successfully map out your supply chain journey.
Expertise
- 30+ years in business
- 600+ customers installed
- 1500+ sites implemented
- 20 years average experience/consultant
- 8.5 years average employee tenure
Methodology
- Waterfall development
- Disciplined educational model
- Proven managed projects
- 400+ reference models
- WERC and SCOR logic and frameworks
Tools
- Process model library
- Big data analytics
- Flexible cloud offering
- Proprietary integration middleware
- Real-time customer and project portal
